BigCommerce + Salesforce integration, run for you
BigCommerce can hold company buyers, customer groups, storefront channels, and orders. Salesforce holds the account and the work sales or service teams do around it. We decide how company and customer identities match, which commerce events matter in Salesforce, and which system owns each part of the relationship.
What stays in sync
Orders
New BigCommerce orders land in Salesforce with customer, line items, taxes, and discounts mapped to your schema.
Products & pricing
Catalogue changes in Salesforce publish to BigCommerce, so names, variants, prices, and images stay consistent everywhere.
Inventory
Stock levels flow from Salesforce to BigCommerce, so you never sell what the warehouse no longer has.
Customers
New accounts and address changes sync both ways, deduplicated against existing records.
Fulfilment & tracking
Shipments confirmed in Salesforce update the BigCommerce order and send tracking to your customer.
Refunds & credits
Refunds issued in BigCommerce post back to Salesforce, so finance reconciles without spreadsheets.
The decisions that shape a BigCommerce and Salesforce integration
Companies and accounts
B2B buyers may share a company while using separate logins, roles, and addresses. We map that structure to Salesforce accounts and contacts without flattening it into one customer record.
Channel context
The same buyer may purchase through more than one storefront. We preserve the channel, market, and customer-group context Salesforce users need to understand the order.
Sales and service handoff
Orders, returns, and high-value customer events can support sales or service work. We define the trigger and destination instead of filling Salesforce with every commerce event.
Run by Nexbea, not by your team
We operate it
Setup, field mapping, and every later change are done by us and confirmed to you by email. You never operate a mapping screen.
Flat pricing
One subscription based on how many systems you connect. No order counts, no SKU limits, no usage surprises.
Monitored, with an SLA
Failed syncs alert your inbox and ours the moment they happen, with a written one-business-day response commitment.
BigCommerce and Salesforce questions
Can BigCommerce company accounts map to Salesforce accounts?
Yes. The design maps company identity, individual buyers, roles, and addresses to the Salesforce account and contact model your team already uses.
Does Salesforce need a full copy of the BigCommerce catalogue?
Usually no. We map the products and order details required by the sales or service workflow. The commerce or back-office system can remain the source of truth for the full catalogue and inventory.
See what Nexbea would run for you
Book a free 30-minute discovery call. We look at your systems, find where the data breaks down, and give you a plain answer: what we would run, at what monthly price. If we are not the right fit, we will tell you that too.